Privacy Policy

Last updated: 18 November 2025

1. Who We Are

Kulcha King is a Dubai-born casual-dining restaurant brand serving North Indian and Amritsari-inspired food across the UAE. Kulcha King is part of HJ Group, a diversified business house headquartered in Dubai.

For the purposes of this Privacy Policy, the relevant HJ Group entity operating the Website and Kulcha King restaurants acts as the controller of your personal information (or equivalent under applicable law).

Brand & Website Details

  • Brand name: Kulcha King
  • Website: https://kulchaking.com

Primary restaurant address (Karama outlet):

Kulcha King, Shop 10, Ground Floor, Al Attar Building,
Near Park Regis Kris Kin Hotel, Sheikh Khalifa Bin Zayed Street,
Al Karama, Dubai, United Arab Emirates

Contact Information

  • Customer care phone (UAE): 800 585 242
  • Customer care email: customercare@kulchaking.com

Outlet Phone Numbers

  • Karama: +971 56 533 3764
  • JLT: +971 56 533 3768
  • JAFZA: +971 56 680 6387
  • Silicon Oasis: +971 56 533 3766

HJ Group – Corporate Contact

1104, Silver Tower, Business Bay,
Dubai, United Arab Emirates
Email: info@hjgroup.com
Phone: +971 4 326 2191

2. Information We Collect

We collect information in three main ways:

  • Information you provide directly
  • Information collected automatically when you use the Website
  • Information received from third parties

2.1 Information You Provide to Us

When you interact with us, you may provide:

  • Basic contact details
    • name
    • email address
    • phone number
  • Enquiry details
    • the content of your message when you use the Contact Us form or email us
    • feedback about your visit
    • complaints, suggestions, or general questions
    • catering / event enquiries
    • business, partnership, or franchise enquiries
  • Booking / event information (if you contact us for a reservation or event)
    • date and time
    • number of guests
    • occasion and special requirements
  • Job application details
    • CV / résumé
    • work history and education
    • any other information you choose to include if you apply for a position with Kulcha King or HJ Group (directly or via a job portal).

Providing this information is voluntary, but if you do not provide certain details, we may not be able to respond fully to your request or provide specific services.

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

  • Technical information
    • IP address
    • browser type and version
    • device type and operating system
    • date and time of visit
    • general geographic location (based on IP, at an approximate level)
  • Usage information
    • pages viewed and time spent on each page
    • links clicked and actions taken on the Website
    • referring website or URL (if you arrived via another site or advertisement)

This information is typically collected through cookies, server logs and similar technologies. For more detail, see Section 8 – Cookies & Similar Technologies.

2.3 Information from Third Parties

We may receive information about you from:

  • Delivery and ordering partners

    When you order Kulcha King via third-party platforms (for example, Talabat, Careem, Noon Food, Deliveroo, ChatFood or other partners we may use from time to time), those platforms may share limited information with us to help us:

    • prepare, deliver and manage your order, and
    • address any service issues or complaints related to that order.

    This may include your name, phone number, delivery area and order details. Your data with those platforms is also governed by their own privacy policies.

  • Reservation / booking platforms

    If we use external tools (for example, restaurant booking or event booking services), we may receive reservation details from those platforms.

  • Recruitment platforms / job portals

    If you apply for a role at Kulcha King or HJ Group through a third-party website or agency, we may receive your application details from them.

  • Social media platforms

    When you interact with our official accounts on platforms such as Facebook or Instagram (by liking, commenting, tagging, or sending direct messages), we may see information that you make available there, depending on your privacy settings.

3. How We Use Your Information

We may use your personal information for the following purposes:

1 Responding to you

  • answer your questions or requests submitted via the Website, email or phone;
  • follow up on feedback, complaints, or suggestions;
  • respond to catering, event, franchise or partnership enquiries.

2 Providing and improving our services

  • operate, maintain and improve the Website;
  • understand how visitors use our Website and which sections are most useful;
  • enhance our menu, guest experience and communication based on aggregated and anonymised insights.

3 Order-related support (through partners)

  • coordinate with delivery and ordering partners to prepare and fulfil your orders;
  • help investigate service issues, refunds or complaints concerning a specific order.

4 Communications

  • send you service-related communications (for example, confirming we received your enquiry);
  • with your consent or where allowed by law, send marketing messages such as offers, promotions, updates about Kulcha King or HJ Group brands (you can opt out at any time).

5 Recruitment

  • review and process job applications;
  • contact you for interviews or future opportunities within Kulcha King or HJ Group.

6 Legal and compliance

  • comply with applicable laws, regulations and lawful requests from authorities;
  • maintain appropriate business and financial records;
  • prevent, detect and investigate fraud or misuse of our Website.

7 Protection of rights and safety

  • protect the rights, property or safety of Kulcha King, HJ Group, our employees, guests and the public;
  • enforce our Terms & Conditions and other policies.

4. Legal Basis for Processing (Where Applicable)

Where data protection laws apply, we may process your personal information based on:

  • Your consent – for example, when you agree to receive marketing communications.
  • Performance of a contract – such as responding to an enquiry related to a booking, event, or service.
  • Legitimate interests – to operate and improve our Website and restaurants, ensure security, provide customer service, and promote our business in a way that does not override your rights.
  • Legal obligations – to comply with legal, regulatory, tax or accounting requirements.

5. How We Share Your Information

We do not sell your personal information.

We may share your information in the following cases:

5.1 Within HJ Group

Your information may be shared with other companies within HJ Group (for example, HJ Investments, HJ Real Estates or other group entities) for:

  • internal reporting and management,
  • customer service and support,
  • shared systems or infrastructure, and
  • joint projects or marketing initiatives, where permitted.

5.2 Service Providers

We may share information with third-party service providers that assist us in operating our business, such as:

  • website hosting, maintenance and security providers;
  • IT and cloud infrastructure services;
  • email, SMS or communication platforms;
  • analytics and performance tools;
  • recruitment and HR support services.

These third parties are only allowed to process your data on our instructions and must keep it secure and confidential.

5.3 Delivery / Ordering & Booking Partners

When you place orders or reservations through third-party platforms, those platforms collect your information directly. We may receive or share limited information with them as necessary to:

  • prepare and fulfil your order or booking,
  • manage service-related issues, or
  • handle refunds, complaints or quality checks.

5.4 Legal Requirements and Protection

We may disclose your information if required to:

  • comply with applicable laws, regulations or legal proceedings;
  • respond to lawful requests from public authorities;
  • enforce our Terms & Conditions;
  • protect our operations, rights, privacy, safety or property, and/or that of our guests, employees or the public.

5.5 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets or similar transaction involving Kulcha King or HJ Group, your information may be transferred as part of that transaction, subject to appropriate confidentiality and security safeguards.

6. International Transfers

Our restaurants and main operations are based in the United Arab Emirates, but some of our service providers or group entities may be located in other countries.

Where your personal information is transferred internationally, we will take appropriate steps (where required by law) to ensure that your data is handled securely and in accordance with this Privacy Policy.

7. Data Retention

We keep your personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including to:

  • respond to your enquiries;
  • provide services you requested;
  • maintain business and accounting records;
  • comply with legal and regulatory requirements;
  • resolve disputes and enforce our agreements.

When your information is no longer needed, we will delete it, anonymise it, or store it in a secured form in line with our internal policies and applicable laws.

8. Cookies & Similar Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use the site.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your device and store certain information about your visit, such as your preferences and previous actions.

8.2 Types of Cookies We May Use

  • • Essential cookies: Required for the Website to function properly, such as enabling navigation and access to basic features.
  • • Performance / analytics cookies: Help us understand how visitors use the Website (e.g., which pages are visited, how long visitors stay), allowing us to improve performance and content.
  • • Functionality cookies: Allow the Website to remember your choices (such as language or region) to provide a more personalised experience.
  • • Marketing / advertising cookies (if implemented): Used to deliver more relevant advertisements and measure the effectiveness of campaigns.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. However, if you choose to disable certain cookies, some features of the Website may not function correctly.

For more detailed information about the cookies we use, please refer to our separate Cookie Policy page (if available on the Website).

9. Your Rights

Depending on the laws that apply to you, you may have some or all of the following rights in relation to your personal information:

  • • Right of access: Request a copy of the personal information we hold about you.
  • • Right to rectification: Request correction of inaccurate or incomplete data.
  • • Right to deletion: Request deletion of your personal information, subject to legal or legitimate business reasons for us to retain it.
  • • Right to restrict processing: Ask us to limit how we use your information in certain circumstances.
  • • Right to object: Object to certain types of processing, such as direct marketing.
  • • Right to withdraw consent: If processing is based on your consent, you may withdraw that consent at any time. This does not affect processing carried out before the withdrawal.

To exercise any of these rights, please contact us using the details in Section 11 – How to Contact Us. We may need to verify your identity before responding to your request.

10. Third-Party Links

Our Website may contain links to third-party websites, apps or services (including delivery platforms, social media sites or partner pages). These third parties have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites. When you follow a link to another website, we recommend that you read that website’s privacy policy.

11. How to Contact Us

If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, you can contact us at:

Kulcha King – Privacy & Customer Care

  • Email (customer care): customercare@kulchaking.com
  • Toll-free phone (UAE): 800 585 242
  • Primary restaurant address:
    Kulcha King, Shop 10, Ground Floor, Al Attar Building,
    Near Park Regis Kris Kin Hotel, Sheikh Khalifa Bin Zayed Street,
    Al Karama, Dubai, United Arab Emirates

HJ Group – Head Office

  • Address: 1104, Silver Tower, Business Bay, Dubai, United Arab Emirates
  • Email: info@hjgroup.com
  • Phone: +971 4 326 2191

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business operations,
  • our use of third-party services, or
  • applicable legal or regulatory requirements.

When we update the Policy, we will revise the “Last updated” date at the top of this page. In the case of significant changes, we may also provide an additional notice (for example, a banner on the Website).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.